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I work in corporate insurance and generally, its always someone's fault. I would say you absolutely have a claim as it is the garage's responsibility to ensure the sign is securely fixed and doesn't pose a safety threat. Only grey area is if they engaged someone else to put it up but the insurers will sort this out between themselves.
You definitely have a claim and you did the right thing by letting the manager know. Document everything and get in touch with CAB or a solicitor.
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