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The leasing companies I've used before dont seem to mind you speaking directly to the dealer when the order is placed. I'd be tempted to find out who they are sourcing the car from, and then chase them for updates yourself, rather than trying to do it through the lease company. After I started giving my dealer loads of grief for the car being so late, they started sending me screenshots from the BMW order system (an old text UNIX based system by the looks of it) which was quite interesting and gives you some useful information like the chassis number and VIN.
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