Quote:
Originally Posted by E90Curious
People are way too accepting of mediocre service not just at dealerships but everywhere. Everyone complains about how bad service has become, but fail to realize the reason its become that way is because so many people are willing to accept mediocre service.
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+1
People writing all 5's because the dealership simply did the job makes it hard to obtain great service from such dealerships that do deserve all 5's. why would somebody put more effort into something, when they can simply do mediocre work and get the same rating.
I've given all 5's, as I make the dealership aware of what it will take to make it all 5's. They want you to give them that input. Mess-up's do happen - give them the chance to make it right and go beyond normal service. Dont' just keep quiet and "stick it" to them on the survey. Open communication with your SA will normally lead to a great relationship.