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I've had my '02 325 for 3 years. I've been back to the dealer a total of FOUR times:
1. I had problems with a squeaky sunroof, which I took in and they fixed.- No Charge
2. First service interval /oil change- no charge
3. Car felt a little sluggish , I took it in and they replaced the O2 sensor. - No charge.
4.Second service interval/ oil change (plus they replaced my rear break pads and resurfaced rotors)- No charge.
Maybe I got a pretty good car, but I'm totally sold on BMW quality.
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