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Me Too
I've given up trying to keep two phones connected. Both are Android Samsung Galaxy S8 and S9. On approved BMW list. First phone connected works fine. Second gets 'forgotten'. Sometimes, if reboot iDrive, keeps second phone on list for a few days. Sometimes forgets immediately (I mean, I see it drop off the KNOWN DEVICES list).
Hoping a software update will fix. Waiting until I know one is available via dealer to take to dealer.....
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