Quote:
Originally Posted by alex2364
I forgot to update this, but they eventually replaced the wheel after talking to the general manager's assistant twice. She was very nice and said the service department will take care of it. But the service manager and service director were less than responsive and ordered the wheel only after several weeks and talking to the general manager's assistant a second time.
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I just do not understand how some people feel they do not need to own up to issues they cause..
they scratched the wheel
they should fix it
simple.. end of story
imo the service manager & director were NOT good at SERVICE and should be fired..
I would allude to that after you get your wheel.. if anything to save others from a bad experience at this dealership