Quote:
Originally Posted by AGS
Yes, but BMW could have managed the process much better. To surprise the VPC and shut down all processing without notice is poor customer service. I had made arrangements to take off work and had already had my insurance company update my policy to transition from the old car to the new one. I had to undo that and will have to redo it again once a firm delivery date can be set.
Again, first world problems for sure, but piss poor customer service on BMW's part.
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Call BMW NA Customer Support Line. Tell them your situation and that you are not happy at all and tell them you want a free voucher for a 1 Day M School or like 50% off of your next lease payment. I'm serious. They are usually pretty good about making customers happy. This is what I did when I found out my delivery was delayed from the VPC due to an accident there where my front bumper got destroyed and they had to order a new one. They gave me a free 1-Day M School voucher and $1,200 bucks cash. Lol! No joke! Good luck old friend.
