Quote:
Originally Posted by Tflong24
I guess I'm confused. If it was coded for 15k/24 months it would be covered for annual changes?? But not 10k/12 months?? Also, if the car says it's due, then why wouldn't they cover it. I guess there is fine print for the free oil changes for 50k/48 months stipulating it's for miles not time. Also I thought I read on another thread that they change it at 1 year from production(my car was built 8/1/14, idrive said it was due 7/30/15) regardless. I guess I will call my SA and see what she says.
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Call your SA or email her. And make sure knows about how this stuff works.
If it says it's DUE that's a different story. Obviously, the oil change will be done.
I'm talking about when it DOES NOT show that it's due but you've surpassed the yearly mark. Ask her about "bundling" services to save the customer a trip back to the dealership within a short span of time to take care of the oil service now than later too. Test her knowledge.