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I have contacted BMW Canada. This was their reply:
Thank you for contacting BMW Canada. We appreciate your inquiry.
We apologize for the rust issue you are experiencing in your vehicle. We ask that you contact your local BMW retailer to set up an appointment. Once the vehicle is at your retailer and after the inspection is completed, please speak with the Service Manager. He or she will contact their appropriate representative within BMW Canada for more information at that time.
If you have any further comments, please reply to this email or contact the Customer Interaction Centre at 1-800-567-2691. Again, thank you for contacting BMW Canada.
I also asked for an explanation on the issue and all my other questions were ignored. Hence, I took this matter further to BMW AG:
Thank you for your message.
We have forwarded your complaint to the relevant department for assessment.
Best regards,
BMW Group Customer Service Team
I will post further replies as they come in. I am not letting this go because I feel cheated. It is an issue that is invisible until you go and look for it.
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