Hi,
First off, I'd like to apologize to you for having a bad experience with us. This is not acceptable for us and I want to address it. We want all our customers to be happy.
I do remember you coming in that Saturday. Unfortunately, I was not available that day as you mentioned as I had to go support a customer at a race that day. We're normally not open on Saturdays but I had my tech come in to take care of you since it was your only day available.
Since I was not at the shop that day, I had to talk to my tech to see exactly what happened and to address your issues.
1) My tech said that he did put on the gaskets. He also mentioned that AA gave you an extra gasket. He showed you this that day before he put the gaskets on.
2) The pipes rubbing is horrible. That was why you came back. My tech said he did try to adjust the downpipes but the flanges to the mid pipes would not line up. There was only 1 way to put them on. He showed you this. Also, you mentioned something about the tech blaming AA for bolts not being correct. What he meant was that downpipe bracket did not line up with the bracket on the transmission. Again, he said he showed you this. If Pro Tech managed to reinstall them and fix the problem then I apologize. It wasn't that we did not try to fix the problem. We did. We just could not get the AA downpipes to fit better. We'd gladly refund you what we charged you.
3) I apologize for that.
4) I don't know how installing downpipes or fixing a downpipes install would cause a boost leak as the downpipes pertain to exhaust, not boost. Maybe you mean something else?
As for me not contacting you back, I never received any phone calls from you nor any e-mails after you came back. I don't think that's fair to blast me for this when you never contacted me. If you did call or e-mail, I would have responded. I responded and tried to fix the issue of your downpipes when you did call didn't I? Any of our customers would know that we do not leave our customers hanging like that.
We've installed plenty of downpipes from other brands without complaint but you are correct. It could be that we were inexperienced in installing the Active Autowerks downpipe and did not know how to adjust it so that it would fit without hitting each other. For that, it is our mistake and we'd own up to it. We'll even give you a refund on the work. We've been in business since 2004 and NEVER had anyone question our customer service. At the same, I feel it is not cool that you blast our products when it wasn't even our products we were installing.
Quote:
Originally Posted by SpaceG135i
Hey Random
Thanks i have been out here for a lil, Ya ER totally Effed up on my car and i had to get a place pro tech automotive to fix it and they definitely are much more knowledgeable and the guy is a total enthusiast.
1st thing the guy found wrong was the gaskets were burned and ER did not put my AA gaskets on which make no sense
2nd. The pipes were rubbing against each other which is horrible and Shawn from Pro tech automotive had to take it out and re install.
3rd. The panels under my car were not fully on.
4th. Worst thing yet was i had boost leak  because of all this and Fred from ER won't return my calls nor my emails. Now i know why not many people go to them or buy there products.
I am so glad i found pro-tech automotive. The price to fix it was in my budget and not only that he fixed minor things i didn't even mention to him . |