I ordered the Vorsteiner CF Enginer Cover from **********s a little over a month ago. I received the package ok even though the packaging was poor and box was a little crushed, the cover arrived ok, just very dirty with a lot of residue / dust on it.
However, when I finally found time to install it, I noticed that the size of the engine cover and the placement of the mounting points are not the same as my OEM cover. After comparing to my friend's 330xi, I came to the conclusion that the N54 engine has a different engine cover. So, I contacted **********s using the "preferred" method as stated on their website to obtain an RMA number for the engine cover.
I emailed the email address listed on **********s' website (orders************.com) for an RMA number on 9/30. I didn't get any reply. I emailed again on 10/2. I got a reply from
tara.**********s@gmail.com stating that:
"We have received your request for an RMA and have forwarded it to our supplier. We are still waiting to hear back.
Tamara should have emailed you about this when she first contacted the
supplier. If you have any other questions feel free to email her at
tamara************.com"
I emailed this Tamara again on last Friday and I still have not heard back from **********s yet. First of all, I don't understand why **********s would need to forward my RMA request to Vorsteiner since **********s is the one who will issue the RMA ultimately. Secondly, I don't understand why it took this long to get an RMA number for a CF Engine Cover that's not even made for my car's engine. Nothing on **********s website indicates that this engine cover will not fit the N54 engine.
I emailed Tamara again today for the third time and see if I'll get a reply from them.
Now the CF Engine Cover is just sitting in my dining room doing nothing and the 30 day return period is over.......
Poor customer service, poor customer service. **********s, it's time for you to step up to the plate and take it like a responsible vendor!