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Originally Posted by F83
Horrible horrible story. Waiting to see who is going to stand up here and do right by you. Agree with previous posters that a) if this is Geico's shop they have some accountability and b) you may need a lawyer before this is over. That's what they're for. Plus sometimes letting the various parties know that you're getting a lawyer changed their attitude.
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I am pretty sure that last sentence is a threat hence illegal.