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Sounds like the service center updated your car's I-Step. Most of the time, all driver settings and presets are wiped during the flashing process.
At least your car has the latest-and-greatest firmware now.
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2017 328d xDrive Sports Wagon: Estoril Blue, Black Sensatec, M-Sport Pkg
2020 i3 Rex: Capparis White, Giga World
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