The level of service that we are getting from the Dealer network is quite atrocious especially considering their extortionate prices. I'm currently using Sytner Sunningdale who seem ok so far but they are always really busy.
I've got a BMW Specialist garage 100 yards from where I live and have used them for years with no problem but everybody wants a Full Main Dealer Service History these days!
I feel your pain Mega. Wood in Bournemouth have not managed to fix my creaking "A" pillar despite the car being back 11 times in 2 years.
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