I feel that after the excellent service from Bob Smith BMW, I?m impelled to take a few minutes and give them a review...
Located in Calabasas, CA (30mins North of Los Angeles), they are one of the few dealerships not located in a busy metro city. It's a really picturesque setting with rolling hills, affluent surrounding community, and great smooth freeways to and from to drive on!
I ordered a 330i from Jeff Kline, the internet sales manager. He is by FAR, the most professional, courteous straight forward CA you will EVER deal with. He's an older gent, with a lot of racing years under his belt. He's a true gear head, racing and winning at Daytona and Sebring! NO BS.
I did most of the transaction via email..I would say around 80%. I simply sent him an email asking for pricing, availability, etc. He responded the next business day with a great deal of information, and how my car does not exist in the Western region of the US. He asked if I'd like to order one, but suggested I come in for a test drive. Once I got there, I had his utmost attention, ignoring most calls and requests for his presence the entire time.
Felt no pressure, was never rushed, and frankly, was given the most easy going and relaxed test drive I've ever experienced.
I placed an order on 5/13, and took delivery of the vehicle on 6/30. Perfect from start to finish. Always given updates, and never kept in the dark. There were no bait and switch attempts, and was truly an awe inspiring experience.
He's one of those guys that treat you the way he's treated. If you're pushy, aggressive, or just plain foolish, find another CA. He's a straight shooter and doesn't sell BS. He loves his job, and it really shows.
If you need a personal referral, PM me immediately. I will take time out of my day to help you, because I know he's worth it. BMW's are great cars, but like many others have experienced, it's the dealership and CA that truly make the impact on the buyer. I knew that I wanted a BMW, I just needed to find the right dealership/CA. I feel like it was destiny ending up over there...I'm still giddy like a child if you can't tell...
Contact Information:
Jeff Kline
Internet Sales Manager
Bob Smith BMW MINI
jeff.kline@bobsmithbmw.com
800-bob-smith
310.455.2380 Mobile
I can't stress enough how happy and satisfied I am/was with the whole experience. To give others credit as well, I dealt with David from the finance department, and while it was mostly business, he was equally easy to deal with. No in and out service...answered every question that I had, explained each line on the application, and made sure I knew what I was signing my life away to.
Overall, a 10/10 experience. Jeff and the dealership WILL be receiving all 5's on the survey. No doubt whatsoever.
Hope this helps...
Jeff!
BTW, I have no affiliation with the dealership other then as a customer. This is my personal experience only.
Also, just to add this in there, their facility is fairly new. I think about 2 years old now. Their service bay area is PRISTINE. I would eat off of their floors, then roll around in them wearing a white suit. While it's out of my way, I will be taking my baby there when she needs mechanical attention. It is truly, a state of the art service bay.
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