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German engineers got remote access to my car yesterday and after multiple attempts they believe it's a problem with the head unit.The head unit is not sending back confirmation on the backend for the new feature (remote engine start.) They have no way of forcing it to send "acknowledgements." The dealer went ahead and ordered for a replacement head unit. None is available right now due to chip shortage so they are returning my car and will let me know when they receive the unit. I was hesitant and looking to get my money back from the ConnectedDrive purchase but the foreman strongly recommends I go the route of replacing the head unit. At this point: the waiting begins!
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